Return Policy

All Sales Are Final

Due to the nature of the items sold by Smile’s ToyBox, all sales are final. However if a toy is defective, the toy will be replaced (if product is available) or a store credit will be issued in the form of a gift card.

Product Defects

Defective Toys

We’re happy to exchange any toy found to have a manufacturing defect in material, construction, or functional components. Our exchange policy does not cover normal wear-and-tear, damage resulting from misuse, or performance issues not directly related to a defect (not knowing how to properly use toy). 

Reporting Defective Toys

Please use our “Contact Us” page to report any defective toys. Replacements/store credit will only be issued if report is made within 2 days of receiving purchased item(s).